Supporting You

Wellbeing - Looking after ourselves and our community

A header banner with the words #InThisTogether

We're here to support you with information and resources to help you stay motivated, set goals and achieve.

Our Future U team are available to help and support you through your time with us at UCEN Manchester, whether you just need some good advice, an understanding ear, or a confidential place to get something off your chest.

We can also help you find expert advice for your specific situation, and connect you with those people most qualified to support your needs. You can call us on 03333 222 444 or email us here.

Below you’ll also find our useful list of helpful contacts for a wide variety of topics and issues.

Read advice and download a selection of our digital resources below including phone wallpapers, day and week planners.

Stress is a natural feeling, designed to help you cope in challenging situations. In small amounts, it’s good, because it pushes you to work hard and do your best, including in exams.

Short periods of stress are normal, and can often be resolved by something as simple as completing a task or by talking to others and taking time to relax.

  • If you feel overwhelmed with your workload or studies make a to-do list and identify the most important tasks you need to achieve, complete these and re-access how you feel, often the thought of everything is much worse than the reality.
  • Ensure you’re still striking a balance, take breaks, socialise, relax with a cup of tea, keep hydrated, exercise and ensure you still prioritise sleep.
  • Try not to worry about the future or compare yourself with others. Take a break and do something creative, focusing on something that you enjoy can help you re-energise .
  • Try breathing exercises to help you relax.
  • Develop or reach out to your support network whether this be to friends, family, tutors or professionals.

You can also speak to our Careers and Welfare team, part of our wider Future U Student Support Services offer by emailing us here.

Tips to look after your whole self

It is normal to feel stress and worry about your situation and the changes it has had on your life. It is important to take action to help reduce the potential impacts on your general health and wellbeing. Below are tips on how to support yourself during this period.

Set up health daily routines:

A regular routine can help reduce boredom and help you create a sense of normality.

  • Maintain regular mealtimes with a focus on a healthy and balanced diet
  • Maintain a regular sleep schedule
  • Keep up to date with normal chores around the house
  • If you can study from home try stick to your normal study times
  • If you have spare time consider doing tasks that will help you feel a sense of achievement.

Stay active

  • Exercise is a proven way to reduce the effects of stress.
  • Look for workout options, there are loads of apps, instagram feeds and youtube workouts available that are great free resources and often require little or no equipment.

Stay connected:

  • Reach out to people you trust like friends and family via phone, text, email and video chat
  • Consider creating group chats for any groups you may not see often so you can all keep up to date with each other
  • It’s important to share how you feel and try linking with those in a similar situation.

Take time to relax

  • Plan activities that help you feel calm or safe
  • Try to get fresh air or spend time outside as much as you can.

Check your thoughts and feelings:

It’s normal to feel overwhelmed or stressed. It’s important to remind yourself that this will pass. Create a plan of things you could do or say to yourself during this time.

Explore our playlists on Spotify

Total concentration - purely instrumental

Relaxed study - chilled out music with lyrics

Keeping active - music to move to

Pride - party with pride

Freshers' Fun - fun from home

Busy srtudy periods can mean we have an increased amount of screen time, and even during our breaks we might checking our phone or playing on an iPad.  Podcasts, on the other hand, provide a fantastic alternative to the TV, enabling you to unwind, relax and give your eyes a rest from the glare!

Whether you want to learn something new or find your happy place, we’ve compiled a list of podcasts that we think you’ll love:

Happy Place 

Fearne Cotton chats with inspiring individuals who have either made changes in their own lives or who help people every day to find a different way of looking at life. - Listen Here

TED Talks Daily 

Every weekday you can hear thought-provoking ideas on every subject imaginable from the world’s leading thinkers and doers. This podcast can help you change your perspectives, ignite your curiosity and learn something new.  - Listen Here


Cole Cuchna gives an in-depth examination on one pivotal figure in the music industry and their music, including Kendrick Lamar’s To Pimp A Butterfly and Tyler, the Creator’s Flower Boy.  - Listen Here

Who The Hell Is Hamish

A story of how one man from Sydney duped people from across the world, swindling them out of tens of millions of dollars and evading justice for decades. How did he manage to evade the authorities for so long and what did he do with the money? - Listen Here

Serial – Season 1

In 1999, Hae Min Lee, a popular high-school senior, disappears after school. Detectives arrest her ex-boyfriend but he says he’s innocent - though he can't exactly remember what he was doing on that particular afternoon. But someone can. A classmate at Woodlawn High School says she knows where he was. The trouble is, she’s nowhere to be found.  - Listen here

That Peter Crouch Podcast

Peter Crouch, Tom Fordyce and Chris Stark give an insider’s perspective of life as a Premier League footballer with some banter thrown in for good measure. - Listen Here

Stuff You Should Know 

Why not take some time to learn something new and interesting. If you’ve ever wanted to understand how dog training works or you want to know what Cockney Rhyming Slang actually is, this is the perfect podcast for you.  - Listen Here

See more information here

Get your tech right. It’s worth doing a trial video call with someone, this will allow you to adjust your tech as needed as well as help you get used to what it’s like if this isn’t something you’ve done before. Check the lighting, picture quality, and sound. Resolving any issues ahead of the call will help eliminate excess stress and ensure you’re presenting yourself at your best

Eliminate distractions and check your location. If you have the option try to find a quiet place for the call, or use a headset to cancel out background noise if feasible. If you live with other people, let them know that you’ll be on a video call so they can monitor their behaviour accordingly. If you’re worried about not being able to find an appropriate place, just let the tutor know. Our team are very understanding and know this may be a completely new scenario for you.

Share any resources ahead of your meeting. If there’s any evidence or materials that you plan on sharing with your interviewer it’s beneficial to send these ahead of your session to ensure they’ve got these and they don’t slow down the process. It also means if you do want to share any examples or portfolio work they have copies of high-quality.

Dress appropriately. Just because you’re attending from the comfort of your home doesn’t mean you should change how you present yourself. Wear what you would if you were coming onto campus and meeting in person.

Be preparedBe passionate. Be yourself. Ultimately the reason you’ll be interviewing or auditioning is so our team get to meet you.

The  past few years have introduced new ways of living, working and studying. For some, it's meant having to home school children whilst abalancing online learning, which is no mean feat. 

We’ve compiled a list of educational resources that you may be able to use within your own family.

Approaching difficult to explain conversations

Many parents are wondering how to bring up things that are going on in the world in a way that will be reassuring and not make kids more worried than they already may be. Here is some advice around the pandemic from the experts at the Child Mind Institute.

The Centers for Disease Control and Prevention website offers great responses and simple explanations to those big questions children often don’t realise their asking!

In addition, BBC Newsround offers a video from the doctor and his twin brother Dr Xand, from CBBC's Operation Ouch, answering questions asked by children.

Mental Health and Wellbeing support

A change in routine, having parents and siblings around a lot more than usual, potentially sleepless nights and not being able to leave the house can have effects on our young ones as well as ourselves.

DisneyJunior offers a lesson on identifying our feelings and understanding how to respond to them. Feelings change all the time, and it's important to understand how you are feeling, and why. Let your little ones' learn a little more about feelings with Bluey and Bingo's Feely Wheely!

Alternatively, Know Your Normal is a toolkit created by Ambitious About Autism. It aims to help young people outline what their 'normal' is, so they can explain to those who support them when they aren't feeling themselves. 

Home Schooling resources


BBC Bitesize has published online lessons for all ages. They also have a new dedicated TV channel full of learning content and podcasts on BBC Sounds and loads of educational videos on iPlayer.

High School

Used by both GCSE and ALevel students, Gojimo Revision is the free app that helps you revise and pass exams. Access over 40,000 practice questions for free.


Find useful advise and study help from The Manchester College, the number 1 College for Achievement in Greater Manchester. 


Google Scholar allows you to search journals, save sources to your personal library, find quick quotes to support your theories and even builds your citations.

You can still access all our online resources, subject guides and eBooks from home or from any device by visiting our personal online Library Services.

As a student of UCEN Manchester, you're entitled to both counselling on campus, as well as 24-hour support from our partner PAM Assist

Ask the student experience team on your campus about how to access this or visit our Student Support page and Future U booklet for more details.

Aside from this, we'd also recommend the following external resources for support with anxiety and depression. 

Anxiety UK - Support for those who suffer from anxiety

Blurt it Out - Increasing awareness and understanding of depression

Calm - The campaign against living miserably

Mind - Advice and support

Samaritans - 24 hour telephone advice

Student Space - Student specific support and resources

Young Minds - mental health support for young minds

NHS - if you are experiencing a mental health crisis you can visit A&E for Mental Health support. You can find your local A&E here

You can also speak to our Careers and Welfare team, part of our wider Future U Student Support Services offer by emailing us here.

Future U: Student Support Services including careers and welfare teams can still be reached remotely. Contacts are available here.

Disability support: if you have a query you can contact our team by emailing or by calling us on: 07730 619177 or 07885 556419

Admissions: if you have a question about your application or offer please email us here.

Below you’ll also find our useful list of contacts for a wide variety of topics and issues, with emergency helplines open 24 hours a day – just in case you need them.


If you need additional help and support finding a place to live, the following organisations can offer advice, guidance and accommodation in some instances.

Young People's Support Foundation - 0161 228 7654

Get emergency advice and support if you’re 16-25 and experiencing homelessness and housing difficulties, with access centres at Wythenshawe and Manchester City Centre.

Shelter England - 0808 800 4444 

Shelter provides free housing information and advice helpline, alongside information and support on homelessness.

St Vincent's Housing Association - 0345 606 6565

SVHA provides a selection of affordable housing and sheltered accommodation in Manchester and Old Trafford.

Manchester Student Homes – 0161 275 7680

Get all the information and advice you need about student accommodation and housing in Manchester.

Lifeshare Ltd - 0161 235 0744

Lifeshare is a voluntary organisation established to help meet the needs of homeless and vulnerable people in Manchester and Salford, offering practical assistance, support and information.

Specialist community & voluntary services

If you’re facing a specific challenge in your life or need support that’s relevant to your religion, faith, cultural beliefs, or lifestyle, the following charities and support organisations may be able to help.

African & Caribbean Mental Health Service - 0161 226 9562
You’ll find a range of services for people of African Caribbean heritage aged over 16, in Manchester.

Freedom charity - 0845 607 0133
For those who need support and advice around the topic of forced marriage. Text '4freedom' to 88802

Lesbian Community Project - 0161 273 7128.
Here you’ll get advice, information and social networking opportunities for Lesbian and Bisexual women. 49-51 Sidney Street, Manchester, M1 7HB.

The Lesbian Gay Foundation 0845 33030
This organisation provides a variety of services to the LGBT community of Manchester, including a helpline, counselling service and wellbeing Clinic to improve the mental wellbeing of the LGBT community.

Manchester Bangladeshi Women's Organisation - 0161 257 3867.
MBWO provide a range of services, social and mental health support from their base in Longsight.

Manchester Mind 0161 769 5732.
Manchester Mind offers a range of services for people aged 16 and over who live in Manchester and have mental health needs including a café, food projects, volunteering and advice on welfare, benefits, housing and debt.

The Men's Room - for general enquiries
Established to help young men under 30 experiencing issues with sexual exploitation, those involved in sex work, or other problems such as homelessness, criminal justice, drugs or alcohol, with one to one, drop-in, outreach and arts-based projects. For one to one support call Denise on 07582 243701

Mood Swings - 0161 832 3736.
Get free, confidential information, advice and support for people with mood disorders, their families and friends.

Pakistani Resource Centre - 0161 434 7800.
PRC provide counselling, emotional and practical support to Asian individuals experiencing mental ill health, their carers and families.

People First Housing - 0161 235 6900.
People First offer supported housing services in Manchester primarily for people from black and minority ethnic communities with issues such as dementia or mental health problems. Services include support with housing, independent living, liaison, budgeting, health & cultural issues.

Richmond Fellowship - 0161 248 5354.
The Richmond Fellowship provide short term housing support for women aged 18-65 with mental health problems who need accommodation. They prioritise survivors of domestic violence and childhood sexual abuse or women at risk and can accommodate women with children.

Relationship and Couples Counselling - 07532285697.
In partnership with Relate and The Gaddum Centre.

Self Help - 0161 226 3871.
This organisation offers a wide range of services for people with mental health problems like depression, anxiety and panic.

The Fed - 0161 772 4800.
This is a drop-in for people in the Jewish community in Greater Manchester who are experiencing mental or emotional difficulties, providing individual support, social opportunities and activities.

The Wai Yin-Kwan Wai - 0161 833 0377.
This is a Chinese Mental Health Project that offers support to people with a range of mental health difficulties, including one to one support, advice and a drop in.

YARAN - 07413 396 573.
YARAN provides individual counselling, couples, and family therapy with Refugee & Asylum seekers groups, seminars and workshops for the Iranian community.

Services for Children and Young People

Your GP or social worker can refer you to specialist services if you require them, but you can also seek help and support directly from the following charities specific for young people.

42nd Street 0161 228 7321 (Monday - Friday 9.30am-5.00pm).
For young people (aged 13 – 25) living in Manchester, Salford and Trafford. They provide a range of support services to young people under stress.

YASP (Young Adults Services & Projects part of Manchester Mind) 0161 221 3054.
Based in Levenshulme, they offer a range of services for young people living or homeless in Manchester aged 15 to 25, who find themselves under stress. Services include counselling, mentoring, befriending, volunteering and an internet cafe.

Support Agencies

When you speak to Careers & Welfare, the advisor will assess the best way to support you. This may mean we make a referral to a support angencies. We will not do this without your permission. Some of the places we may refer are:

Advice Services for Refugees and Asylum Seekers (Manchester Refugee Support Network)
Manchester Refugee Support Network operates an independent community advice service, giving advice and information to refugees and asylum seekers and their families. Visit the website to find out where sessions are being held.
0161 202 8914


Advicenow is an independent, not-for-profit website providing accurate, up-to-date information on rights and legal issues. Our information service brings together the best information on the law and rights from over 200 UK websites.

Asylum Support Housing Advice

ASHA is a non-profit voluntary organisation that helps asylum seekers whose applications have been refused and whose status renders them homeless and destitute.
0161 227 85550161 227 8555Fax: 0161 227 8585

Boaz Trust: Support for Asylum Seekers and Refugees

The Boaz Trust offers accommodation for destitute refused asylum seekers and homeless refugees in Greater Manchester. They also offer support with Basic Living Essentials, pastoral care, legal advice as well as running recreational and educational activities. Visit the website for further details.
0161 202 1056

Booth Centre

The Booth Centre is a drop-in, advice and activities center for homeless people with a history of rough sleeping. Services include: Open Door Drop-ins Volunteering opportunities. Activities include Art, Music, sessions for people over 50 and outdoor activities. Help to move on to education, training and employment.
0161 835 2499

City Centre Project

Emergency advice and support to 16-25 yrs. experiencing homelessness and housing difficulties. Access centers at Wythenshawe and Manchester city center. Range of services including breakfast drop in, showers, laundry, advice, resettlement - generic 16-25 and young unaccompanied refugees, supported housing, tenancy training, support services.
0161 228 7655

42nd Street

42nd Street provides a support service to young people aged 13 to 25 who are experiencing stress and mental health problems. Young people can access individual support, counselling and a range of groups at the Manchester city center base.
Helpline: 0161 228 1888

Adult Bereavement Counselling Service

Loss & Bereavement are issues that affect all of us at different points throughout our lives. Although a part of life, the impacts can be far reaching and you may feel like you're isolated, not coping, unable to move on with your own life.
0161 834 6069

Anxiety UK

ANXIETY UK is a national registered charity formed over 30 years ago by a sufferer of agoraphobia for those affected by anxiety disorders. Today we are still a user-led organisation, run by sufferers and ex-sufferers of anxiety disorders supported by a high-profile medical advisory panel.
08444 775 774

The Bridge - Child and Adolescent Mental Health Service (CAMHS)

Child and Adolescent Mental Health Service for children and young people in North Manchester. Services include Social Communication Assessment and Intervention Team (SCAIT). Clinical Service for Children with Disabilities - a specialist team who see children with severe learning disabilities, Acquired Brain Injury, Autism and much more.
0161 203 3250

Manchester Mind

Manchester Mind (formerly the Harp Project) is a local voluntary sector organisation providing services to people in Manchester. We are committed to improving the lives of people with mental health needs. Services include an Advice Service for adults over 16 years of age.
0161 226 9907

Crisis Point

Crisis Point is a mental health crisis support center where people can manage or resolve their crisis and develop strategies to prevent or better manage such crisis in the future. Covering all of Manchester, they offer a range of services for people including accommodation and advice.
0161 225 95000/161 225 9500 Fax: 0161 225 4009

Arise HIV Support Project

The Arise Project provides advice, information and support to Black (African, Caribbean, Asian & Mixed Race) communities living or affected by HIV in Manchester. Our support workers develop support plans tailored to the individual’s needs. We offer: -• One-to-one emotional support; information and advice.
0161 874 2184

Body Positive North West

We are a user-led organisation. We aim to support self-help, self-management, and self-development for people living with and affected by HIV in the North West. We have a professionally trained, registered and approved team of experts who can help guide you through any issues you may have.
0161 882 22020161 882 2202
Alternative telephone: 0161 882 2200
Alternative telephone: 0161 882 2200
Fax: 0161 882 2201

George House Trust

George House Trust provides support services to people living with HIV, their carers, partners and families. Their comprehensive range of services includes the following: One to one support Volunteer support Advice and advocacy Information Support groups Events and courses Support for carers and children.
0161 274 4499

Community Shop (Tree of Life Centre)

Just got a house? Don't have much money? Then come to our community shop where you will find everything from knives and forks, cups and plates to beds, wardrobes, sofas and electrical items. And at prices you can afford.
0161 489 7018

Lifeshare Ltd

Lifeshare is a voluntary organisation established to help meet the needs of homeless and vulnerable people in Manchester and Salford. We offer practical assistance, support and information and continued assistance that enables people to secure suitable accommodation, support them in maintaining their tenancies, and help.
0161 235 0744


We work with individuals, families and communities both to prevent and reduce harm, to promote recovery, and to challenge the inequalities linked to alcohol and drug misuse’.

Manchester Women's Aid

Manchester Women’s Aid is an independent charity providing a range of services for women and children affected by domestic and sexual violence.


SilverCloud offers online programmes for adults (aged 16 years+) to help ease your levels of stress, sleep better or to build resilience. You can choose to use any of the programmes. They are self-help, confidential and secure.

Money and finance

For additional help and support on money and finance, including debts and student finance, the following organisations can provide advice and support:

Step Change Debt Charity - 0800 138 1111.

National Debt Line - 0808 808 4000.

Debt Support Trust - 0800 085 0226.

Local Citizen Advice Bureau - 03444 111 222.

Student Finance England

If you need advice on welfare benefits and educational grants, Turn2Us and JobCentre Plus can help.

Careers advice and planning

Our careers and welfare team can help you with specific careers advice and support you on the path to achieving your dream job, but if you’d like to get started yourself, try the following websites for research and planning:



National Careers Service

The Big Choice

Target Careers


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