Online Payment Terms & Conditions
In these terms, LTE Group means LTE Group, a statutory corporation established under the Further and Higher Education Act 1992 (statutory instrument 2008 No. 1418) of Whitworth House, Ashton Old Road, Openshaw, Manchester, M11 2WH, United Kingdom. LTE Group also refers to The Manchester College, UCEN, and Novus which are all trading names of LTE Group, and it refers to Total People and MOL as trading names of Total People Ltd and to Novus Cambria, Novus Gower and Novus Transforming Lives. In these terms, LTE Group is referred to as ‘LTE Group’ and as ‘we’, ‘us’, and ‘our’.
These terms apply to all payments made through any of our websites or other online portals such as a mobile app. Please read them carefully before making any payment through any of our websites or online portals. By making a payment through any of our websites or online portals, you are accepting these terms.
Your responsibilities
You are responsible for ensuring that all information entered when making a payment is correct including your personal information or any account or reference number. We cannot accept liability for any payment not reaching us as a result of you entering incorrect details.
By making a payment using our online payment services, you are confirming that:-
- you are authorised to make the relevant payment;
- you are authorised to use the payment card used to make the payment; and
- in making the payment you are not breaching any third-party rights, acting fraudulently or are breaking the law or any regulations.
Use of our online payment services
We reserve the right to suspend, modify or amend any payment service provided through our websites or online portals at any time and reserve the right to suspend, modify or amend any goods or services offered.
We cannot accept liability if payment is refused or declined by your card provider for any reason. If payment is declined, we will not be able to tell you why payment was declined. You will need to check this directly with your card provider.
We cannot guarantee that our online payment services will be available at all times. It is your responsibility to ensure any payment deadlines are met. We cannot accept liability for any payment deadlines missed as a result of our online payment service not being available.
All payments must be made in pounds sterling (£). Any currency conversion costs or other charges incurred in making the payment or in processing a refund shall be borne by you and shall not be deductible from the payment due to us.
The payment confirmation email will be sent to the email address you provided when you made your payment.
We reserve the right to review, investigate, reject and/or return any payments and to, at our discretion, restrict or deny your use of our online payment services where we think any payment you make:
- was made in an attempt to abuse or disrupt any of our online payment services;
- may break the law;
- originates from a country that we are unable to accept payment from and/or do business with;
- breaches these terms or any of our other applicable terms and conditions; or
- was made by someone who was not authorised to make the payment.
All refunds will be made to the card from which payment was made.
We endeavour to process payments in a timely manner, but we make no promises or representations regarding the amount of time required to process a payment and can accept no liability for any loss or damage caused by the time taken to process a payment.
Overpayments and payment of refunds
Where you pay more than is required, we shall issue you with a refund for the amount paid above what you were required to pay us. This refund will be made to the payment card from which the payment was received from. Where this is not possible, we will pay the refund by bank transfer to an account in the same name as the payment card subject to us being able to verify the identity of the payee and subject to the payment not breaching any applicable laws or regulations.
All refunds will be made to the payment card from which the payment was received from. Where this is not possible, we will pay the refund by bank transfer to an account in the same name as the payment card subject to us being able to verify the identity of the payee and subject to the payment not breaching any applicable laws or regulations.
Recurring payments
Where we provide the option, you may choose for us to collect recurring payments from your payment card for a particular period. By doing this, you are authorising us to collect the payments as they fall due from the relevant card.
Where recurring payments are authorised, but the expiry date of the payment card predates the date that a recurring payment is due, we shall have no liability to you for any failure to contact you to inform you of this and shall not be liable for any missed payments.
You are solely responsible for ensuring any payments that are due are made and we shall not be liable for any missed payments that occur after recurring payments have been setup.
At our discretion, we reserve the right to refuse a request to collect recurring payments.
Confirmation of payment
We use third party services providers to provide our online payment services. The third-party service provider will notify us once your payment has been received by us. Your payment will not be confirmed until we receive confirmation from our third-party service providers that payment has been received by us.
You should also receive confirmation that your payment has been received by us within 14 days of the payment being made. If you do not receive this confirmation, you should contact us using the contact details below. It is your responsibility to ensure your payment is received by us.
You remain responsible for the payment until you receive confirmation from us that your payment has been received by us.
Information request
We may require additional information regarding your payment such as more personal details or details on the source of funds. You agree that your payment will be unable to be made until you comply with any request by us to you for such additional information.
Online payments for goods and services
This section applies to any orders for goods or services that you make using our online payment services. In these terms, ‘Order’ means any order that you place on our websites or online portals for the purchase of goods or services provided by us. This section does not apply to any educational provision provided by us. The provision of education by us shall be subject to the applicable fees policy (as updated from time to time) and any applicable learner agreement. This section is also subject to any terms that are provided at the time of purchase in addition to these Online Payment Terms.
Unless otherwise agreed by us in writing, the price for the goods or service will be the price as displayed on our website or online portal. That price may be subject to the addition of costs or charges in relation to delivery and insurance.
Unless you have obtained our prior written agreement, we will take your payment in full at the time you place your Order to avoid any delay in the processing of your Order.
Orders
An Order constitutes an offer which may be accepted at our sole discretion.
The availability of the goods or services which are the subject of your Order will be determined by the product description displayed on our websites or online portals at the time of placing your Order. We will make reasonable efforts to ensure that any product description is a fair representation of the actual goods or service.
Any date specified by us for the collection or delivery of the goods or for delivery of a service is intended to be an estimate and goods or service will be made available as soon as reasonably practicable.
If you have been asked to collect goods, the goods will be available for collection from a collection point as detailed in the instructions on our websites or online portals or in a confirmation email sent to you. You will be required to provide proof of payment to collect an Order from the collection point.
Risk and title of goods and services
Ownership of the goods will only pass to you when we have sent an email to you confirming receipt of all sums due in respect of the goods, including any additional or supplementary charges.
If for any reason you have not collected the goods from the collection point on the date, we have specified that the goods are ready for collection, at our option, risk in the goods will pass to you on that date and we will not be responsible for their safekeeping or we will refund your payment and retain the goods.
In relation to our provision of our services to you, we shall use reasonable endeavours to ensure that the services shall be provided on the date specified on our websites or online portals for that particular service. We shall provide services with reasonable skill and care and shall ensure that those providing the services on our behalf do the same.
Cancellation and refunds
You have the right to cancel an Order within the following specified time limits:
- For services other than conference, event bookings and room hire: seven (7) working days from the day after the date that the Order has been placed.
- For goods: seven (7) working days from the day after that on which the goods have been collected from a collection point.
- If you wish to cancel an Order you must inform us in writing (by letter, fax or email). Refunds will only be made to the debit/credit card used for the original transaction.
- If you are cancelling an Order for goods, then the goods must be returned immediately to us in the same condition, including the original packaging in which you collected them and at your own cost and risk.
Refunds cannot be made for the following items:
- Food, beverages, perishables, or any other goods intended for everyday consumption;
- Items made to your specification which are clearly personalised;
- Goods, which by reason of their nature, cannot be returned or are liable to expire rapidly;
- Services, if the supply has already commenced with your agreement;
- Audio or video recordings or computer software if the seal has been broken;
- Newspapers periodicals or magazines.
If you wish to cancel a conference, event booking, or room hire then the following conditions will apply to your Order:
- Refunds will not be issued under any circumstances. Certain bookings can be transferred. A minimum of 5 working days’ notice must be given. Substitutes will be accepted on certain courses subject to prior notification. Courses will run subject to minimum numbers. Non-arrivals will be liable for the full cost of the course.
All cancellations need to be confirmed to us in writing via email or by post.
Limitations and exclusions
Nothing in these terms shall render us liable to indemnify you in respect of any liability of any kind incurred by you to any other person.
Under no circumstances shall we be liable to you for any damages, fees, costs charges, or loss of opportunity, profits, or revenues or any other losses or damages arising from your use, inability to use or the results of our online payment services or our websites or online portals. Such loss or damage shall include without limitation indirect or consequential loss or damage.
If the preceding paragraph is found by a competent court to be unenforceable, our total liability to you shall be capped at the amount of the payment made or attempted by you.
We cannot guarantee that any information provided through our online payment services or through any of our websites or online portals is accurate and we do not warrant that this is the case.
Nothing in these terms shall limit our liability for death or personal injury caused by our negligence or fraud.
Communication with us
When you visit our websites or online portals or send an e-mail to us, you are communicating with us electronically. We may communicate with you by e-mail or by posting notices on our websites or online portals. For contractual purposes, you consent to receive communications from us electronically and agree that all agreements, notices, disclosures and other communications that we provide to you electronically in respect of an Order satisfies any legal requirement that such communications be in writing.
Intellectual property rights
All content including pictures, designs, logos, photographs, text written and other materials on our websites or online portals and associated with the goods or services purchased by you are owned or controlled by us or licensed to us. Our intellectual property rights are protected by law. Unauthorised use of such content is prohibited.
Other terms
These online payment terms are subject to all our fees policies (as updated from time to time) and any active learner agreement that you may have with us. The fees policies and any active learner agreement shall take precedence over these terms.
These terms shall take precedence over any of our website terms and conditions although your use of the online payment services is subject to your complying with our website terms and conditions and your failure to comply with any of our website terms and conditions may result in any payment you make being rejected and/or your use of our online payment services being restricted or denied.
The paying of any fees through any of our websites or online portals does not on its own constitute an agreement between you and us for the provision of education.
Amending these terms
We may change these terms from time to time. Any changes to these terms will apply the next time you make a payment that is subject to these terms. Any changes will not affect payments which have already been acknowledged by us.
Security
We are committed to maintaining your privacy and, for this reason, all payments are made using our specialist payment service providers. All personal data and payment details, which are entered through our websites or online portals, are encrypted to comply with the Payment Card Industry Data Security Standard (PCI DSS).
We shall not be liable for any failure by you to properly protect data from being seen on their screen by other persons or otherwise obtained by such other persons, during the online payment process or in respect of any omission to provide accurate information in the course of the online payment process.
Force majeure
We reserve the right to defer the date of delivery of services or collection of goods or to cancel the delivery of services or supply of goods in the case of any circumstances which are beyond its reasonable control, and which prevents or hinders the delivery of the goods or services.
Data protection
For information on how we use your personal data, keep it data safe, who we might share it with and more about your individual rights, please see our data protection webpage and privacy notice.
Details of your transactions will be kept by us for as long as we reasonably require them.
Third parties
Our online payment services may include links to websites which are not under our control. As they are not under our control, we can take no responsibility for any loss or damage suffered as a result of using the linked websites or as a result of using information published on the linked websites. In addition, these websites may process your personal information and they not covered by our privacy notice. We recommend you check the privacy policies for these sites before submitting any personal data.
Rights of third parties
The Contracts (Right of Third Parties) Act 1999 is excluded from applying to contracts made under these terms and nothing in these terms confers or purports to confer on any third party any benefit or any right to enforce any term or condition.
Law and jurisdiction
These terms and all Orders and payments placed via our websites or online portals will be governed by and construed in accordance with English Law and all parties submit to the exclusive jurisdiction of the English Courts.
Complaints and LTE Group’s contact details
If you wish to contact us about your payment or you have a complaint about any aspect of our websites or online portals or the goods or services which are the subject of your Order or payment, please contact us at:
By post:
Finance Department
LTE Group
Openshaw Campus and Administration Centre
Ashton Old Road,
Openshaw
Manchester
M11 2WH
By email:
By phone: